In order to better understand the needs of Latin American markets, Hizima visited Latin American customers in March 2019, led by the CEO. The trip pass through Chile, Argentina, Brazil, Mexico and other countries. During the visit, in addition to the recognition of Hizima smart access control solution, many customers also expressed personalized software and hardware needs according to different cultural backgrounds. After returning from the trip, Hizima sorted out and analyzed all the gathered data, planned to customize some functions on top of existing ones to fit clients’ unique business process, and add Spanish and Portuguese versions of the operating platform and APP to better serve customers in Latin America.